Policies & Procedures

We want you and all of our guests to have the best experience possible.  Before your visit, please take a moment to read through our policies and procedures.  If you have any questions, please contact us directly at (585) 250-1400.

Cancellation Policy

Time has been specifically reserved for your appointment, procedure and/or treatment. If you need to cancel or reschedule, 24 hours notice is required. If you provide adequate notice, your deposit will be refunded or pushed for your rescheduled appointment. Failure to provide 24 hours notice will result in a $50 cancellation fee.

Late Arrival

If you arrive more than 15 minutes late for your appointment, it is considered a no-show and you will be charged our cancellation fee.

Refunds or Exchanges

All sales on services are final. We do not offer refunds on procedures performed however if you are unhappy with any aspect of your service, please contact us and we’ll work with you to resolve the matter.

Illness

The health and well-being of our providers and clients is important to us. If you are sick, please call to reschedule. If this falls outside our cancellation policy we will work with you on a case-by-case basis.